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1.
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What makes your programming service different and why should I use it?
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We pride ourselves in being a small company that happens to have exceptional website programming and design talent. Because of our combined staff talents, we’re able to move quickly on projects, remain flexible with each customer’s desires, and get the job done in a timely and professional manner. But most of all, our dedication to absolute customer service and ease of communication is what sets us apart from all our competitors.
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2.
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How "technically savvy" do I have to be in order to use your service?
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Lucky for you that the word "technology" only resides within our own walls! Yep, you'll like our friendly staff, and quickly learn that if you want to discuss things "technologically" then you will find plenty of folks here who can do it as well as anyone. But, if you don't have a clue about all this stuff, don't worry. You'll find we don't speak “techno babble” to anyone unless they ask. Instead, we use good old, “down-to-earth-layman -speak” for making sure you completely understand all aspects of your project.
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3.
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What are the service options you offer?
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We offer a wide range of services mainly website design and development, product development, search engine optimization and web usability. We mostly program in PHP and DOT NET technologies.
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4.
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How long does it take to receive a quote from you?
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Usually within 24-hours you will have a quote back from us if your project is pretty straightforward. If a little more complicated, we’ll be getting in touch with you for making sure we completely understand your requirements. Then, again within 24-hours after getting our clarification, you’ll be receiving your quote.
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5.
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Would the timescale be agreed upfront? What would happen if this was over/under estimated?
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Based on your initial requirements, we can give you a rough estimate or a "guesstimate" as some people call it. Once all the requirements are clear and mostly final, we develop a Project Plan with an estimated effort and schedule according to the specified requirements.
But we mostly prefer to work on time-and-material basis. Working with us is like hiring a fulltime employee.
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6.
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How do you ensure client confidentiality?
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We are committed to the security and confidentiality of the information that you share with us. We have set up a reliable information security system with the sole aim of giving you a safe outsourcing experience with maximum benefits. To ensure confidentiality of information, we encourage our clients and programmers to sign in a confidential Non Disclosure Agreement (NDA) at the very initial stages of project discussion. This NDA has legal binding and is an important document which ensures the total security of your information in our hands.
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7.
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What is the experience level of your programmers?
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On an average, the programmers have between one and a half to three years experience, the team leaders and project managers have between four and six.
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8.
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Do you have fluent English speaking representatives?
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All our employees communicate in English and have a good command over the language.
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9.
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What type of internet connection are the programmers using?
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We have high-speed broadband internet connection in all our offices. We also have an alternative back up line, in case the internet connection of the other line is down but this rarely happens.
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10.
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Can I visit the facilities and meet my programmer in person?
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Absolutely! In fact, we encourage our clients, whenever possible, to visit our facilities at any time. The employer-employee relationship can only be strengthened by a personal meeting.
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11.
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How do I hire your employee(s) to work on my project?
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You may hire an individual employee or a dedicated team of programmers/software developers/designers or a combination of employees with different skill sets, to work exclusively on your project. If you are planning to hire an individual employee, we would recommend a "programmer". We call this a Full Time Dedicated Programmer (FTDP), wherein we have different people working for a collective total time of 176 hours a month.
In case of larger teams, we recommend dedicated "persons" in order to enable the team to build expertise on your project/product and business. This will help them to play a pro-active role while working on your projects.
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